All the A’s for your Q’s


Buying coffee …

Where can I buy coffee?
We have a helpful list of all our fantastic cafe partners on our Where to Drink page who either have bags of our coffee available or are happy to fill a container for you from their hopper.
You can also order from our web shop and get it posted to your door, or collect from the roastery.

How much coffee do I need?
That depends on how much you drink and your recipe - we estimate you can get two cups of coffee a day for a week in a 250g bag, eight cups a day for a kilo bag. You can order a bag at a time, or adjust our subscriptions to suit your use.

Can I get my coffee ground?
Yes! There is a drop down option where you can select the size you need once you have added the coffee to your cart.

What grind size do I need?
The size you need will change depending on how you make your coffee - we can grind coffee for you (there is a drop down option when you add any coffee to your cart). Generally the finest grind will be for espresso, slightly coarser for stove top, medium to coarse for Aeropress and pour overs and coarse for French Press or cafetière. Grounds should be consistently sized to help you get a balanced extraction so burr grinders are better than blade grinders to help get the best flavours.

How should I store my coffee?
Keep coffee away from air, heat (or fluctuating temperatures), light and moisture. You can keep your coffee in the bag in the cupboard (not the fridge) - our bags have one way valves on them to keep air from getting in, but that allow gases and air to escape - or in an airtight container (check out our fancy Klean Kanteen canisters as a snazzy option).

How long will my coffee last?
We recommend using beans within two months of the roast date and ground coffee within a week - coffee won’t go off or expire, but the longer it is exposed to oxygen, especially after being ground, the less flavourful and more stale it can taste. The best way to keep your coffee fresh is to buy smaller amounts more frequently.

Can I collect my order?
Yes! From 9-5 Tuesday to Friday, just use the code PICKUP at the checkout. Online orders are roasted on Mondays.

Can I bring my own container to refill?
Absolutely! Either bring in one of our amazing Klean Kanteens or a container of your own and we’ll stock it with the good stuff! We are also stoked to stock the zero waste/refill stores The Refill Store, Sunrise Organics and Almond & Co.

making Coffee …

How do I make my coffee?
Depending on what brew method you use (espresso, stovetop, pour over, immersion, etc.) and personal tastes your recipe will vary, but there are a few easy tips to help make your coffee better no matter what style you go for:

  • Grind fresh if possible (or if your coffee is already ground use it quickly to avoid stale flavours - also see How should I store my coffee?)

  • Use filtered water - the minerals dissolved in your water will affect how the flavours in your coffee are perceived, so filtered water will help get the best flavours and save your kettle or espresso machine from scale damage. A Brita, BWT or Peak jug or filtered water tap will work great and save you buying plastic water bottles.

  • Use water off the boil - if you can measure it, great! We use 95C for most things. If you don’t have a way to measure, then just leave your kettle to cool a minute before brewing.

  • Measure or weigh if possible - sticking to a recipe will help you get consistent results, and give you a good base to start from if you want to experiment. We recommend 60g coffee per 1L water (i.e. 15g coffee per 250g water) for filter coffees or 19g coffee, 30 second pour and a 35-40ml yield for espresso (i.e. a 1:2 of coffee in to coffee out).

  • Make coffee that you enjoy drinking! There are countless ways to make coffee and no one right way, but if you’re stuck then send us a message and we’ll try work it out with you.

Do you do any classes?
We do indeed! We have a range of courses you can do one to one or in small groups that we arrange at a time/date that works for you (find more details on them here), and we also run occasional weekend workshops (find them here).

other questions …

Are the bags recyclable or compostable?
Our bags are all omnidegradable, which means they will break down in landfill, commercial or home compost to biomass, water and CO2 when in contact with naturally occurring enzymes in soil and water. We love planting seeds in them and then burying the bags once the seeds have sprouted.

Can I have some coffee sacks?
Yes! We have stacks of sacks and love when they are reused for projects. So far they’ve had a new life as garden bags, floor mats, bunting, beach clean sacks, cushions. Come by the roastery and grab some - or let us know and we can put some aside for you to collect.

What are your opening hours?
Someone will be in 9-5 weekdays and we are open some weekends for events (check our Events page to see what’s coming up). We don’t have set opening hours as we are still building some parts of the warehouse, or might be busy training or delivering. If the front door is open though, then feel free to pop in and say hi!

Does the roastery have a cafe?
Not yet! We are still building quite a bit of the warehouse so aren’t ready to open a cafe yet - we do host events sometimes, so keep an eye on our Events page!

How do I get Bad Hand coffee for my cafe/restaurant/office?
Give us a shout here with some details about yourselves and will get back to you with the best options for you.

Do you sell coffee equipment?
We have a small selection of home brewing equipment and grinders at our roastery.
If you’re after espresso machines, grinders and brewers for your cafe or business we are proud to work with La Marzocco, Fetco, Moccamaster, Ditting, Conti, Mahlkönig, Victoria Arduino, Brita and Compak, and can help you sort out the best set up for your brewing needs.

Are your coffees Fair Trade and Organic?
We focus on ethics, traceability and delicious flavours. We work with green bean importers who trade directly with the farms and cooperatives they buy coffees from, which helps make sure both that farmers get above the minimum price guarantee which Fair Trade ensures and also builds a more stable trading model that allows farmers to make better returns on their product year after year by producing high quality.

Organic certification is another tricky subject. Organic is synonymous with better quality produce and is better for the soil and ecosystem. However, in the coffee industry, this doesn’t really show the whole picture. Because a lot of the farms we work with are very small, the expense of Organic certification just isn’t a possibility for them - some small scale or poorer coffee farms do farm organically anyway out of necessity, they just simply don’t have the funds to certify themselves, while some farmers are left with no choice but to use some form of chemical fertilizers or pesticides in order to make a living. Of course, this doesn’t mean that we don’t buy Organic coffee, but we prioritise the flavour and ethics of the beans over certification.


Not found the answers you were looking for? Send us a message and we’ll get it sorted.